Veterinary Client Service Representative, MVS

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for MissionVet Specialty & Emergency (MVS)!

We're on the lookout for Client Service Representatives to join our growing team!

MVS is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for San Antonio's pets through referrals from primary care veterinarians. As a vital member of our team, you'll ensure exceptional service for our clients and their beloved animals.

About the Role

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation.

Compensation: $14 - $16 depending on experience

Schedule: Full Time - Multiple shifts

• 4x10 hour shifts
• 5x8 hour shifts
• Weekends may be required

What We're Looking For

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Why Choose MissionVet Specialty & Emergency (MVS)!

Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We're looking for individuals who thrive in a fast-paced environment, think on their feet, and excel at multitasking. Your ability to juggle priorities while maintaining a positive attitude will make you a perfect addition to our team!

If you're ready to combine your love for pets with a career in client service, apply today!