Veterinary Client Service Representative, Part Time, AERA

Veterinary Client Service Representative, Part Time

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ wants YOU to be our next Client Service Representative.

Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves.

About the Role:

We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on the swing shift. This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during evening and overnight hours.

Responsibilities Include (but not limited to):

• Essential Functions: Greet clients, manage phone calls, triage urgent cases, process payments, and support both clients and clinical staff.
• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

• $21 as base hourly compensation
• Weekend differential offered

Anticipated Schedule:

• Part Time
• Saturday & Sunday
• 7am - 5pm

What You Can Expect:

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.

• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Qualifications:

• 1 year of customer service experience in the veterinary or human medical field preferred, or experience in a high-volume client service role.
• Familiarity with payment collection processes.
• Strong communication, multitasking, and organizational skills.
• Comfortable working evenings, weekends, and holidays as needed.
• Ability to remain professional and composed in high-stress situations.
• Proficient in basic computer systems; experience with veterinary software a plus.
• Passion for animals and a commitment to client service excellence.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

If you're ready to take on a rewarding role that combines communication, organization, and compassion, we'd love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!