Veterinary Client Service Representative

Client Service Representative

Dogs & Cats ER & Specialty in Bowie, MD is hiring a full-time Client Service Representative to join our outstanding team! This position is to join our overnight team!

Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven specialist departments offers unparalleled opportunities for continuous growth and career advancement.

Our work environment includes:

• Cutting-edge technology, including a fully integrated in-house laboratory, digital radiography, ultrasound, on-site CT and MRI, video endoscopy, cystoscopy, laparoscopy, fluoroscopy, climate-controlled oxygen therapy, and a telemetric ECG system.
• Wellness Program and the support of a full-time, on-site veterinary social worker who understands and addresses the unique mental health challenges faced by veterinary professionals.
• Professional Growth and Skill Enhancement Program designed to empower individuals with the tools and resources they need to achieve their career aspirations and continually develop their skills.

Job Requirements:

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Availability for nights, weekends, holidays, and limited on-call duties
• Strong desire to learn and grow in the role.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.

Required Skills:

• Shares our commitment to our mission, vision, and values.
• Enthusiastic and compassionate nature, providing an excellent experience for clients.
• Expertise in interpreting meows, barks, and chirps—telepathic skills are a plus!
• Seeking candidates experienced in thriving within large teams (80+ members)
• Basic computer skills with proficiency in Microsoft Word and Outlook email.
• Proficient in managing multi-line phone systems for efficient communication.
• Knowledge of EzyVet and Smartflow software platforms is a plus.
• Prior experience in the veterinary industry is preferred.

Schedule:

• 8 or 10-hour shift
• Weekends as needed
• Holidays as needed
• On call (limited)

Benefits & Compensation:

• Compensation is based on experience and skill level. $18 - 20/hr.
• Tuition Reimbursement for qualified employees
• Health, Dental & Vision Insurance
• Paid Time Off & Wellness Time Off
• Wellness Program
• Life Insurance
• 401(K) Matching
• Employee Assistance Program
• Employee Discount

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.