Client Services Coordinator

Client Service Coordinator – Veterinary – San Francisco

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes.

At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers.

Why Join Our Client Services Team?

• Impactful Work: Be the first point of contact for pet owners in need, offering support and guidance during crucial moments.
• Dynamic Environment: Engage with a variety of cases daily, ensuring every day is unique and rewarding.
• Teamwork and Collaboration: Work alongside passionate veterinary professionals dedicated to providing the best possible care.
• Professional Growth: Opportunities for training and mentorship to develop your skills and advance your career.
• Supportive Culture: Join a team that prioritizes mental wellness and combats compassion fatigue through a focus on positivity and mutual support.

What To Expect

• Friendly, Inclusive Culture: Teamwork rooted in mutual respect, kindness, and a shared commitment to our mission.
• Comprehensive Training and Mentorship: You'll receive hands-on support from experienced staff to ensure you're confident in your role.
• Career Development Opportunities: We encourage professional growth through ongoing education, certifications, and career advancement.
• Innovative Thinking: Your ideas and feedback matter. We embrace change and continuously evolve to meet our clients' needs.
• Focus on Well-Being: We recognize the challenges of veterinary work and prioritize creating an environment where team members feel valued and supported.

More About You

• You have at least one year of experience in a client services role, preferably in a veterinary or medical setting.
• You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues.
• You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor.
• You're passionate about creating a positive client experience and building trust with pet owners.
• You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals.

What We Can Offer You

• A welcoming, inclusive workplace where your contributions are valued and celebrated including:
• Competitive hourly rate ranging $26-$30 (includes additional $5.50/hr for hours worked between 6pm and 6am)
• 401(k) with company match.
• Tuition reimbursement for continuing education and career development.
• Paid licensing fees and membership dues for professional organizations.
• Discounts on pet care services, medications, and products.
• Health and Wellness:
• Comprehensive health, dental, and vision insurance.
• Mental health support, including Employee Assistance Programs (EAPs).
• Onsite therapy or wellness sessions for staff. (Not all locations)
• Pet-Friendly Perks:
• Bring-your-pet-to-work policy.
• 50% discount on ER/Specialty veterinary care
• Work-Life Balance:
• Flexible schedules with 4-day workweeks. (4/10 hour shifts)
• Competitive PTO plan
• Career Growth:
• Paid continuing education opportunities and conferences.
• With over 150 hospital and clinics in North America, career advancement has no limits
• Employee Engagement:
• Team-building events, retreats, or outings.
• Monthly staff recognition programs with rewards.
• Access to a well-equipped break room with snacks and drinks.
• Regular staff meetings to encourage communication and collaboration.
• Birthday celebrations and work anniversaries.

If you have prior experience in veterinary medicine, we encourage you to apply today!