Customer Service Representative (CSR) - Bay Springs, MS

Customer Service Representative (CSR) - Bay Springs, MS

Looking for a reliable, long-term career with a company that's built on trust, stability, and family values? Southern Propane in Bay Springs, MS is seeking a dependable and customer-focused individual to join our team as a Customer Service Representative. This position is located in a satellite office where the CSR will work independently without on-site supervision, requiring strong self-motivation and the ability to manage tasks with minimal guidance.

Who We Are: Southern Propane is a family-owned propane company with over 70 years of experience serving homes and businesses across the Southeast. As part of the Ergon family of companies, we operate more than 30 locations across 5 states, and we take pride in offering exceptional service - both to our customers and our employees.

We're not just a workplace-we're a place to build your future.

Key Responsibilities:

• Answer incoming phone calls in a courteous and professional manner
• Respond to customer questions, concerns, and requests accurately and efficiently
• Maintain a calm and helpful attitude, even in challenging situations
• Perform general office duties such as filing, scanning, and data entry
• Create propane deliveries after obtaining information from customers
• Accept cash, check, and credit card payments from customers

Qualifications:

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Friendly, patient, and professional demeanor
• Ability to handle multiple tasks at once
• Basic computer and typing skills
• Prior customer service experience is a plus

Benefits available:

• Competitive pay + bonus opportunities
• Medical, dental, vision & life insurance
• 401(k) with company match
• Paid time off
• Propane discount
• Supportive team, long-term stability, and room to grow

Location: Southern Propane, 3216 Hwy 15 N, Bay Springs, MS 39422

Employment offer contingent upon pre-employment drug test, background check, and MVR.