Data Center Customer Operations Technician III

Technical Operations Technician III (L3)

Equinix data centers are mission-critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times.

The Technical Operations Technician III (L3) is an experienced, hands-on role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small-scale infrastructure modifications.

Responsibilities

• Independently perform installation, de-installation, and modification of customer equipment, cabinets, and infrastructure
• Execute racking and stacking of servers, network devices, and cabinets to Equinix standards
• Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs
• Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted-pair copper, and coax
• Perform advanced fiber terminations and support switched, multiplexed, and media-converted circuits
• Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required
• Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking
• Partner directly with customers to resolve technical issues and ensure a high-quality service experience
• Maintain detailed and accurate documentation for all work performed, including configurations and change records
• Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards
• Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies
• Complete all required technical, safety, and compliance training within required timeframes
• Adhere to all safety, security, and change-management requirements within a critical facilities environment

Qualifications

• High School Diploma or equivalent required
• Demonstrated hands-on experience in a data center or mission-critical environment
• Strong technical troubleshooting skills, with the ability to work independently on complex tasks
• Proven experience with structured cabling, fiber optics, cross-connects, and customer installations
• Solid mechanical and/or electrical aptitude at a system level
• Ability to clearly document work, follow established procedures, and meet time-bound commitments
• Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation
• Flexibility to work shifts and on-call rotations as required to support 24x7 operations