Data Center Customer Operations III

Data Center Customer Operations Engineer

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

Responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the IBX to include: Expedite/Negotiate, Trouble, Smart-hands, Installation/De-installation of Cages/Cabinets/Cross-connects, Power, Cable Containment, Custom Orders and/or Network Support (in some cases).

Responsibilities

• Racks and stacks customer equipment
• Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets ·Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Documentation/Reporting

• Maintains detailed written records of all work activity Projects
• Supports fulfillment of projects with direction from senior staff

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience
• High School Diploma
• BERT and SONET test equipment