Customer Success - Service Management Intern

Equinix Internship Opportunity

Equinix is the world's digital infrastructure company, operating 270+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Service Management team is responsible for ensuring reliable delivery and performance of infrastructure and data center services within the scope of the Customer Success function, meeting contractual SLAs and regulatory obligations. This role supports operational excellence by assisting with communication during service disruptions and providing advance notice of upcoming maintenance and potential impacts—often through structured operational reviews.

Responsibilities

Operational Oversight

• Supports audits and walkthroughs, coordinates post-RFS responsibilities, and assists with snag resolution.
• Ensures smooth coordination and implementation of operational requests as they arise, working with relevant teams to minimize disruption and maintain service standards.

Issue & Escalation Management:

• Assesses issue/escalation to validate, prioritize and progress accordingly.
• Ensure adherence to standard operating procedures, policies/rules/restrictions and resolve customer issues and escalations.
• Engage stakeholders and conduct postmortem analyses.

Service Communication & Operational Reviews

• Assists with communication during service disruptions, ensuring customers and internal teams receive timely and clear updates.
• Provide proactive heads-up notifications about forthcoming maintenance activities and any potential impact these may have – mostly delivered through structured operational reviews, where service performance, upcoming changes, and improvement opportunities are discussed with customers and internal stakeholders.

What you will learn and grow

• Strong understanding of data center operations and infrastructure services
• Full familiarity with the Customer Success function, its scope, and responsibilities
• Experience working within account teams to align overall service management with customer and business objectives

Who you are:

• Final Year students or on track to graduate with Full-time bachelor's degree in late 2026 till Mid 2027
• Residing in Metro Manila during internship period
• Proven ability to manage service issue coordination and compliance requirements
• Enjoy problem solving and confidence in verbal engagement
• Outcome Driven: Focused on delivering measurable results
• Additional advantage: Proficient in Chinese/Japanese/Korean