Customer Operations & Critical Facilities Datacenter Apprentice

Customer Operations & Critical Facilities Datacenter Apprentice

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Equinix is a global company in full development, counting more than 20 years of consecutive growth.

Through our innovative portfolio of multiple high-performance products and services, we have created the largest and most active ecosystem of nearly 10,000 companies in the world.

Rejoining our operations team will allow you to be at the forefront of everything we do, ensuring the maintenance of critical installation infrastructure as part of a close-knit team that provides the best possible service to our data center customers.

At Equinix, we have the role and mission to value and put forward the different communities we serve, to contribute to their security and to take care of our teams. Our culture #IamSafeIBelongIMatter reflects everything we do every day through Equinix.

At Equinix, we believe that our culture and values are at the heart of our success. We know that our success depends on our employees, which is why we strive to offer a positive work environment where we actively encourage evolution, learning, and self-development.

Equinix is an employer emphasizing the principle of equal opportunity. All qualified candidates will be considered for the position without taking into consideration origins, religion, sex, sexual orientation or identity, age, or disability. We actively defend diversity through a series of networks. Equinix now has the status of a Mission Company, thus strengthening our commitment to societal and environmental challenges.

Equinix is recruiting a Customer Operations & Critical Facilities Datacenter Apprentice for one of our sites based in the Paris region (Courbevoie, Pantin, Aubervilliers).

As a Customer Operations & Critical Facilities Datacenter Apprentice, your main mission will be to bring to life the contracts signed by the sales force with Equinix customers, through the management of their physical installation in the Datacenter. Installation of customer equipment in their racks, power and fiber optic cabling. Reception/certifications of copper/fiber optic connections.

You will also need to operate, manage, perform repair and maintenance tasks on our Datacenter infrastructure. Ensure the follow-up of maintenance providers, HVAC systems, UPS and non-critical power systems, fire suppression devices, cooling fluid and fuel management, and cold production, and provide support to suppliers for all related matters. All power supply structures ranging from high voltage to the end of the chain to the client server supplies are our responsibility.

Tâches / responsabilités principales

1. Support Clients and Installations

• Handle all customer support requests transmitted by the Service Desk

• Perform troubleshooting activities on customer copper and fiber links as well as on our own platforms.

• Contribute to the installation work (racks, connectivity, strong currents) of servers.

• Perform cabling services ('Cross-Connect').

• Contribute to maintaining optimal air circulation conditions in customer rooms

• Propose improvements in urbanization, cabling organization or on any component of the installed client configurations

2. Exploitation, Maintenance and Continuity of Service

• Execute daily technical checks and diagnostics of infrastructure equipment

• Perform preventive maintenance of equipment

• Perform electrical, mechanical, and hydraulic inventories

• Ensure the implementation and supervision of external companies, verification of their qualifications, methods, and tools

• Participate in repair and corrective maintenance operations

• Detect malfunctions, develop a diagnosis

• Write intervention reports to ensure follow-up of operations (GMAO)

• Understand and apply control and test rules and procedures

• Propose and implement technical and energy improvements

Qui êtes-vous ?

• You are a student in a mechanical / electrical / computer engineering school
• You have a good level of English
• You have excellent interpersonal and organizational skills, you are recognized for your rigor, your autonomy, and your adaptability
• Your curiosity and open-mindedness are assets favoring your ability to work in relation with your different interlocutors

Vous voulez en savoir plus ?

We are looking forward to meeting you!