Applications Support Analyst

Applications Support Analyst

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this full-time role, based in Richmond, the Applications Support Analyst is responsible for the execution of activities required to support and maintain applications within the Application portfolio, of the Digital and Technology division of Epworth Healthcare. The Applications Support Analyst is part of a larger team providing support for all cloud and on prem applications ensuring they work as designed, are maintained and available as required.

The Applications Support Analyst is responsible for the day to day execution of assigned tasks required for providing support, upkeep and maintenance of the application portfolio in line with agreed and implemented best practices and service levels.

You will make an impact by:

• Providing ongoing maintenance of the Epworth application portfolio, including all support required for the successful operation of applications to meet service expectations.
• Engagement of the Epworth applications management practices, processes and systems to improve the delivery of the application portfolio to meet the client satisfaction KPI's.
• The triage of all escalated Incidents, request for change, problems, errors and service requests. The undertaking of addressing with the view to restore service of all assigned support calls.
• Providing an acceptable workaround to the Epworth users in a prompt fashion if a resolution is not readily available.
• Assist with the implementation and/or upgrade of systems
• Ensure that integrations are monitored, functioning correctly and issues are resolved or escalated where required.

To be successful in this role… You will be someone with experience in delivering and managing cloud technologies and a willingness to bring innovative ideas, new approaches to existing practices and a diverse mindset to the team.

You will have:

• Knowledge in application development and/or technical support
• Knowledge in application architectures with technical and functional experience with enterprise level application portfolios, including working with COTS, SaaS, delivered solutions.
• Demonstrated understanding in implementing software applications including software packaging, configuration and scripting in a Hybrid environment
• Knowledge of middleware and integration technologies.
• Strategic thinker with strong analytical and problem-solving abilities
• 2+ years IT industry with experience in delivery, software support and/or development

Qualifications

Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience within application development and/or support

Extensive information systems and supervisory management experience in a complex organisation, preferably within the Health Sector or similar

ITIL qualifications with service management experience in an operational environment, desirable

Certifications in relevant field, desirable

Additional Information

At Epworth, it's a community. It's the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

• Epworth's enhanced Not for Profit status (provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay)
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth

At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in.