Client Services Manager

Client Services Manager

A Client Services Manager supports a Strategic Business Unit (SBU) and is responsible for building and maintaining strong client relationships, managing current client accounts, ensuring customer satisfaction, and identifying opportunities for account growth within their current customer base.

Epic Physician Staffing focuses on the placement of advanced practitioners and physicians in the Operating Room and Surgical Suite.

What You'll Do:

• Manage a portfolio of accounts and serve as the primary point of contact for all client-specific matters.
• Conduct extensive outbound sales calls to generate new business opportunities.
• Map client organizations and identify key decision-makers and conduct extensive outbound sales calls to generate new business growth within the account.
• Prepare periodic sales reports detailing sales volume, potential sales, and areas for client base expansion.
• Present candidate submissions promptly and collaborate with clients to expedite interviews and offers, consistently meeting and exceeding department performance goals.
• Develop and implement strategic sales plans to align with division and company objectives.
• Foster close professional relationships with client contacts to understand their specific needs and manage their expectations effectively.
• Confer with clients and company officials to monitor service quality and resolve any complaints promptly.
• Monitor market conditions and competitor activities to ensure competitive pricing and provide management with feedback on market opportunities.
• Partner with the internal recruiting team to fulfill each client's unique requests.
• Engage with clients and prospects (in person, by phone, via email) to uncover new business opportunities and articulate the benefits and competitive advantages of the SBU.

What You'll Bring:

• Three years of experience selling staffing, products, or services to Senior Management level individuals with proven experience in strategic selling, major account/national account development, and contract negotiation.
• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job's impact to the organization.
• Make quality decisions and meet timeliness of those decisions.
• Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
• Engage others for input, contribution, and shared responsibility for outcomes.
• Present self as a positive representative of the organization.
• Establish rapport and maintain mutually productive relationships.
• Engage effectively in dialogue.

Salary: $65,000 - $75,000 + Commission

The starting salary offer will vary based on the applicant's education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan.

What We Offer:

• Vacation and Time Off:
• Generous PTO Policy
• Paid Parental Leave
• Twelve Annual Paid Holidays
• Office Life and Perks:
• Active Employee Engagement Programs
• Cellphone Stipend
• Technology Stipend (for hybrid/remote positions)
• Diversity, Equity, Inclusion, and Belonging Program
• Some positions may be eligible for hybrid or remote work
• Professional Development
• Charitable Matching
• Health and Wellness:
• Medical, Dental, Vision, and Hearing Benefits
• Wellbeats Health and Wellness Programs
• Employee Assistance Program (EAP)
• Life and Disability Insurance
• Pet Insurance
• Financial and Retirement:
• 401K
• FSA and HSA Plans
• Financial Planning Assistance
• Educational Assistance

EEO and Reasonable Accommodation: Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, housing, disability or genetics. In addition to federal law requirements, Epic Staffing Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@epicstaffinggroup.com.

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.