ORD Shift Manager, Customer Services

Envoy Air Customer Service Shift Manager

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

How will you make an impact?

Responsibilities include:

• Providing quality service and achieving superior customer satisfaction
• Resolving customer service and operational problems during tour of duty
• Generating and implementing quality improvement ideas through cross-functional teams
• Evaluating team performance through corporate quality control measurements
• Meeting profitability and cost control goals by developing and monitoring budgets and spending
• Ensuring compliance with all operations (safety/government requirements)
• Coaching and counseling personnel and providing guidance to team on customer service and performance issues
• Conducting performance reviews for team members on a regular basis
• Encouraging employee teamwork to generate and implement individual and team's best ideas
• Running an effective operation by communicating with managers, peers, and team members
• Coordinating operation including scheduling, hiring, training, inventory, etc.

Who are we looking for?

Requirements include:

• Ability to work in a team environment and prioritize work and projects
• Ability to work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Minimum age of 18
• High school diploma or GED equivalent
• Valid state driver's license
• Willing and able to work rotating shifts including nights, holidays, weekends, and days off
• Legal right to work in the United States
• Ability to read, write, fluently speak, and understand the English language
• Ability to lead and motivate employees in working as a team
• Demonstrated ability to communicate verbally and in writing, leadership, initiative, and judgment
• Strong administrative and analytical abilities
• Previous experience in airport operations preferred
• Sabre experience preferred

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.