Lead Airport Agent - Customer Service

Job Title

Join Envoy Air where you will be stimulated, challenged, and have the opportunity to develop your career.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate: $30.15 / hr with $1.75 / hr lead premium

Responsibilities

Responsibilities include:

• Providing efficient, friendly service to all customers
• Promoting and selling air travel with American Eagle and American Airlines
• Completing arrangements for accommodating passengers
• Escorting passengers to and from the aircraft
• Completing arrangements for passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
• Determining flight close-out time and preparing flight forms
• Conducting agent observations and associate activities
• Administering local training programs
• Maintaining supplies and inventory control logs
• Preparing customer correspondence and compiling statistical data
• Assisting management in administrative duties
• Being subject to engine fumes, vehicle emissions, dust, and engine noise
• Responsible for standing, using finger dexterity, typing, climbing, and descending stairs
• Checking baggage and parcels weighing up to 75 lbs
• Operating a mobile mechanical jet-bridge
• Opening and closing aircraft cabin doors

Qualifications

Requirements include:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired, and unsuspended state driver's license
• Willing and able to work a variety of rotating shifts
• Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and able to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled