Customer Service Representative For The French Market

Customer Service Representative

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Dexis is a dental imaging business, currently looking for a Customer Service Representative.

What Is Your Role Going To Look Like?

As a member of the European team, you will be supporting primarily the French market.

• Act as a primary point of contact for our distributors.
• Work with or assist cross-functional departments within the company.
• Cooperate with the sales team of the related market.
• Big part of your day will be order management—receiving, monitoring, and processing customer orders in Oracle and SAP.
• Handle complaints or any other requests from our clients.
• Receive requests primarily via email (CRM) and occasionally via phone.

Job Requirements

What will you bring?

• Native or close to native level of French and fluent level of English language.
• Experience with order management.
• Customer centric approach.
• Good communication skills (efficient, friendly, and positive).
• Curiosity and drive for continuous improvement.
• Experience or ability to learn CRM and ERP tools.
• Organizational skills and attention to details.

What Can You Look Forward To?

• WELL certified offices.
• We're the only office in CEE with Platinum certification in WELL.
• Program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...).
• Initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges).
• 25 days of vacation.
• 4 paid personal days.
• Meal vouchers.
• Hybrid work model.
• Contribution to wellness and leisure activities—Multisport and Edenred.
• Retirement plan contribution and life insurance.
• Language courses.
• Employee Assistance Program.
• Free consultations in mental health, legal, and financial areas for you and your family members.
• Company discounts.
• Attractive work environment in Prague 8 – Libeň.
• Free parking in the office.

Operating Company: DEXIS