Customer Service Representative (remote) - Remote Eligible

Customer Service Representative (Remote)

Envision Radiology is looking for a Remote Full Time Customer Service Representative to join our team! Monday - Friday 8:30AM - 5:00PM MST | Position Pay Range $16.05 - $19.35 Open to AL, AZ, CO, FL, ID, LA, MO, NE, NC, OK, TX, UT, VA, or WI Markets

Summary/Objective: The Customer Service Representatives are responsible for answering inquiries from patients regarding account charges, insurance payments and balances due. A variety of clerical duties will also be performed such as collecting balances due and recording payments to accounts.

Essential Functions:

1. Answers phones and assists facilities, payers and patients with inquiries.
2. Sets up payment plans when requested by patients.
3. Contacts patients regarding their payment plan when required.
4. Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations.
5. Communicates questions and/or issues to the Lead and Supervisor when necessary.
6. Other duties as assigned.

Competencies:

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Supervisory Responsibility: This position has no supervision responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel: No travel is expected for this position.

Job Qualifications:

• 1+ year of Customer Service/Call Center experience – medical or healthcare preferred
• Knowledge of EOBs – preferred
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously "exceed" company and customer expectation
• Strong communication skills & professional demeanor

• Minimum of High School diploma or equivalent (GED) – continuing education preferred

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compliance: Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company. Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program

OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.