Customer Service Advisor

Customer Service Advisor

Enva is a leading provider of recycling and resource recovery solutions, helping businesses and communities across the UK manage their waste responsibly. We're looking for a Customer Service Advisor to join our busy team in Colwick, Nottingham. You'll be the first point of contact for our customers, handling enquiries over the phone and by email, resolving issues, and ensuring every customer has a positive experience with Enva.

This role is varied – you'll liaise with suppliers and our transport teams, support customers using our online portal MyEnva, and take ownership of queries from start to finish. It's a great opportunity for someone with strong communication skills and a passion for delivering excellent service.

Key Responsibilities

• Respond to customer enquiries via phone, email, and CRM in a professional and timely manner.
• Resolve service issues by identifying problems, providing solutions, and following up with customers.
• Make proactive calls to suppliers and customers to support service delivery.
• Promote the use of MyEnva and provide training where needed.
• Accurately record all calls, complaints, and enquiries in Dynamics 365 (CRM).
• Liaise with internal teams (transport, sales, accounts) to ensure customer needs are met.
• Handle hazardous waste enquiries, including liaising with suppliers and preparing quotes.
• Support other departments and cover colleagues where required.
• Maintain a positive health and safety culture, reporting hazards, near misses, or incidents.

Skills, Knowledge and Expertise

We're looking for someone who is customer-focused, proactive, and enjoys working in a fast-paced environment. Essential:

• Proven experience in a customer service role.
• Strong phone handling and active listening skills.
• Excellent verbal and written communication.
• IT literate, with good knowledge of MS Office applications.
• Ability to multitask, prioritise, and work well under pressure.
• Strong problem-solving skills with attention to detail.
• Positive, approachable, and team-oriented.
• Flexible and adaptable.

Desirable:

• Experience using CRM, order processing, or finance systems.
• Product or market knowledge within waste management or related industries.

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential. Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program.
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
• Holiday Purchase Scheme.

About Enva

Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons, and General Waste Recycling.

With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion. At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.

We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions. Our dedication to developing new and innovative products and solutions and extending the life cycle of the world's resources is driving our business forward.