Customer Service Representative

Customer Service Representative

Part of the Canadian Tire family is Sports Experts. Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. We are the destination to Stay fit. Live well.

The Customer Service Representative role is to service all Sports Experts customers in a timely professional manner as well as offer support to store employees to resolve in store post sale issues.

Responsibilities:

• Respond to customer's emails regarding questions about returns, product issues, delivery issues etc.
• Answer customer calls requesting information or support on a post sale issue.
• Respond to calls and emails from store staff regarding returns received and in-store issues that may occur.
• Process refunds for articles sent back from customers.
• Work order reports proactively to identify any issues.
• Handle some social media escalations.

Qualifications:

• High School Diploma
• Bilingual (French and English, spoken and written)
• Well spoken and good writing skills
• Previous customer service experience is an asset

About Us:

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada's destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you'll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging:

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations:

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.