Full Time Customer Service Representative

Customer Assistance Representative Sr (CAR Sr)

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is located at the Monterey Airport and requires a valid drivers license. The hourly wage is $21 / hour.

1. Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
2. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
3. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
4. Meet and greet customers in a friendly and timely manner
5. Provide directions and general assistance
6. Assist to assess condition of rental upon return
7. Process returns, check-ins and exit kiosk transactions
8. Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
9. Understand and communicate rental terms and conditions, vehicle features and other services
10. May sell optional protection products, upgrades, fuel options and other additional equipment
11. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
12. Clean vehicle interior and exterior by hand or by operating washing equipment when needed
13. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
14. Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 6 months prior customer service retail or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work the following schedule: 40-hour workweek, Monday–Friday, 9:00 AM–6:00 PM, along with availability for rotating weekend shifts

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.