Seasonal Customer Service Representative

Seasonal Customer Service Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise Rent-A-Car brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Representative. The Seasonal Customer Service Representative will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position is seasonal and employment will start no earlier than December 1, 2025 and end on or before April 30, 2026.

The pay for this position is $16.50/hour.

This positions will be located at 600 Terminal Dr, unit 202 Fort Lauderdale, Fl 33315.

This is a full time seasonal position 40 hours per week.

Apart from religious observations, must be available to work one of the schedules below:

Sunday-Monday: OFF, Tuesday-Saturday: 5:00am-3:00pm

Saturday-Sunday: OFF, Monday-Friday: 2:30pm-12:30am

Monday-Tuesday: OFF, Wednesday-Sunday:7:00am-5:00pm

Friday-Saturday: OFF, Sunday-Thursday: 10am-8pm

or

Wednesday-Thursday: OFF, Friday-Tuesday: 2:30pm-12:30am

Saturday-Sunday: OFF, Monday-Friday: 5:30pm-2:00am

Sunday-Monday- OFF, Tuesday-Saturday: 5:30pm-2:00am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be willing to accept $16.50/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be willing to work any day of the week including weekends and holidays.
• Must be willing to work available schedule