Customer Experience Representative

Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a full-time position located at 600 Rental Drive, Kenner, LA. 70062. This is a sales role, you must have a strong desire to work in sales.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

SCHEDULE (40 Hours per week):

• SUNDAY: 5:00pm - 2:00am
• MONDAY: 5:00pm - 2:00am
• TUESDAY: 5:00pm - 2:00am
• WEDNESDAY: 5:00pm - 2:00am
• THURSDAY: 5:00pm - 2:00am
• FRIDAY: OFF
• SATURDAY: OFF

The starting pay rate for this position is $16.62/hour with a $2.00 shift differential for Saturday and Sunday (pays $16.62/hour Monday-Friday, and $18.62/hour on Saturday and Sunday). This position also offers bonus opportunities.

Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the following schedule:

• SUNDAY: 5:00pm - 2:00am
• MONDAY: 5:00pm - 2:00am
• TUESDAY: 5:00pm - 2:00am
• WEDNESDAY: 5:00pm - 2:00am
• THURSDAY: 5:00pm - 2:00am
• FRIDAY: OFF
• SATURDAY: OFF