Senior Customer Success Manager [london]

Senior Customer Success Manager

EnterpriseAlumni is the market-leading alumni engagement platform, building a category-defining environment for alumni and professional networks with a strong focus on regulated industries. As we scale globally, Customer Success is central to our growth strategy.

We are looking for a Senior Customer Success Manager to own a portfolio of strategic enterprise accounts. This is an individual contributor role with a clear commercial mandate: you will own the full health and growth of your book of business, from executive relationships and renewal strategy through to adoption and program expansion.

This is not a reactive role, but it is a deeply accountable one. When issues arise, the customer should never have to chase a status update, escalate internally, or wonder whether the right people are engaged on the vendor side. You are the organizational navigator: influencing without direct authority across Support, Engineering, and Product to ensure the right urgency and the right resources are brought to bear, while managing expectations proactively with stakeholders at every level of both organizations.

You are there, above all, to become a trusted advisor to senior stakeholders in complex businesses, drive measurable outcomes for their alumni programs, and translate that partnership into long-term revenue retention and expansion for EnterpriseAlumni.

Working across the Americas and Europe, you will operate at the intersection of enterprise SaaS and the rigorous expectations of heavily regulated industries, where trust is earned through outcomes.

What You'll Be Doing:

• Own your book of business commercially
• Build and manage executive relationships
• Drive customer outcomes and adoption
• Be the intelligence layer between customers and product

What We're Looking For:

Must-have

Nice-to-have

What Success Looks Like

Why Join Us

Initially this role will be remote.

The successful candidate will be required to work in the company's offices no fewer than 4 days per week, with the remaining day being remote.

Interested candidates are invited to submit their resume, in English, and a brief cover letter explaining why they are the perfect fit for this role.

EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.