Customer Experience Designer - Brazil

Customer Experience Designer

EnterpriseAlumni isn't your average software company. We're the market-leading provider of Alumni Management software, helping some of the world's biggest brands stay connected with their alumni. Our platform is a powerhouse, driving recruiting efforts, sales opportunities, and brand advocates back into our clients' organizations whilst creating a strong alumni value proposition.

We are looking for a Customer Experience Designer to bring our offering to life through sharp, effective, and on-brand visual design.

About the Role

This is a hands-on, execution-focused role for a self-starter who can work independently, deliver high-quality design under tight timelines, and collaborate seamlessly with cross-functional teams. You'll work closely with various teams across our business to create visually compelling content that drives customer acquisition, engagement, and retention.

Key Responsibilities

• Create high-converting assets including sales decks, pitch materials, one-pagers, and case studies.
• Ensure all assets meet brand standards and are optimized for clarity, conversion, and consistency.
• Ability to create wireframes, prototypes, and mockups that communicate design ideas effectively.

Customer-Focused Design

• Collaborate with customer success and onboarding teams to design personalized customer launch kits.
• Align assets with customer branding where required.
• Provide visual QA and sign-off for customer-facing assets.
• Maintain high standards of design quality in all externally delivered materials.
• Strong understanding of user-centered design principles and best practices.

Cross-Team Design Support

• Participate in UX and product brainstorming sessions, offering input from a visual and communication perspective.
• Maintain and update design systems and libraries in Figma.

What You Bring

Must-Haves:

• Experience in a design role focused on Customer Experience content (SaaS or tech a bonus).
• Additional certification or training in UX design, UI design, or product design is a plus.
• Portfolio showcasing previous UX projects.
• Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) will be second nature to you. You'll use them fluently at an expert level.
• Applied understanding of design principles, including responsive web design, typography, layout, branding, and image manipulation.
• Excellent attention to detail — pixel-perfect is your default.
• Comfortable working in a fast-paced environment.

Soft Skills:

• Excellent communication and collaboration skills.
• Creative problem-solving abilities.
• Attention to detail and a user-focused mindset.
• Ability to work in a fast-paced environment and handle multiple projects.

Bonus Skills:

• Understanding of agile development methodologies.
• Basic knowledge of HTML/CSS (not required, but helpful for collaboration).

Why Join Us?

At EnterpriseAlumni we work hard, play hard, and always have each other's backs. We offer a fast-paced, innovative, and inclusive environment where creativity is our currency, and every success is celebrated. If you're passionate about a career in technology and ready to make a real impact, we would love to hear from you.

How to Apply:

Interested candidates are invited to submit their resume, and a brief cover letter explaining why they are the perfect fit for this role.

Hiring Process

Our hiring process will be an initial screening, interview and a short async design task.

EnterpriseAlumni is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO RECRUITERS PLEASE.