Customer Support Technician - Remote Eligible

Customer Support Technician

Enphase Energy is looking for a Customer Support Technician to provide inbound phone calls services to Customer Support Level 1.

What You Will Do

• Answer inbound phone calls to the Customer Support Level 1 phone queue.
• Respond to inbound emails to the Customer Support group address.
• Provide pre-sales information about products.
• Document all activity in a central CRM/Helpdesk software platform.
• Troubleshoot technical issues related to installations.
• Assist with the activation of new sites as needed.
• Coordinate with Engineering with tracking of field issues, and subsequent product-modifications, logging product bugs in a central database.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Monitor and act upon quality analysis reports provided by the QA team.
• Participate in ongoing training/education of industry standards and product-specific information.
• Follow departmental conventions and procedures in a positive manner.
• Professionally represent Enphase Energy via all communications mediums.
• Abide by all company policies and standards of conduct contained in the Client manual.

Who You Are And What You Bring

• High school diploma or GED equivalent
• Experience with PC and MAC OS X
• Excellent verbal and written communication skills
• Excellent interpersonal skills with both external customers and internal employees
• Ability to multi-task in a very fast-paced environment
• Be able to type at least 30 WPM.
• Call center experience
• Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
• Experience with consumer-grade networking TCP/IP data networking preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Hand and finger manipulation using phone and keyboard.
• Extended time on phone with customers

Please submit resumes in English.

The pay rate for this role is $15.50 per hour. This position is also eligible for bonus, equity, and benefits.