Customer Support (w/m/d) In Berlin

Customer Support (W/M/D) In Berlin

Our goal is a solar panel on every roof, a storage unit in every house, and an electric car in every garage. To offer our customers the best complete package on the market, we have also started in the heat pump sector since last year. In 2023, we have already installed over 1000 heat pumps and are on track to increase this number five- to tenfold in 2024.

How do we achieve this? Enpal makes heat pumps simple: We offer our customers heat pumps for purchase and financing at an all-inclusive rate and enable an intelligent connection to the Enpal energy ecosystem.

On our way to becoming Europe's largest energy company, we are just at the beginning. That's why we are looking for talents who will accompany us on this journey, leave their mark, and celebrate successes together with us. You will find a dynamic work environment with us, as well as the space to develop yourself personally and professionally and to use your strengths effectively.

As Germany's first green unicorn and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we are driving our mission of green energy for all forward. Be part of this success story and change the world together with us!

Building on our success in the PV business, we are now launching the largest D2C heat pump sales operation in Europe. Become part of our success story!

Job Description

• You are the first point of contact for customers after a successful sales conversation and accompany the customers through the contract signing process.
• If necessary, you support the customer in applying for the subsidy.
• You ensure that our customers are optimally prepared for the further process by building a bond with the customer.
• You ensure that our customer data are always well maintained in the CRM system.
• You guarantee our customers an outstanding experience, inspire them with Enpal, and make them fans.

Qualifications

• You work efficiently, conscientiously, and carefully.
• You are a sympathetic, open, and communicative personality.
• You have a solution-oriented mindset and a serious demeanor on the phone, as well as an expressive voice with which you can inspire others.
• You have experience in telephone consulting and excellent German language skills.
• You offer a self-reliant and organized working style.
• You have a strong team spirit.
• You are performance-oriented and set clear goals to achieve results effectively, but also have a high sense of quality.

Additional Information

• Work in Germany's first green unicorn and actively shape the solar energy transition.
• The sun shines all over the world - At Enpal, you will find a highly motivated and diverse team with more than 65 different nationalities.
• Prefer company to your pet or colleagues in the office? Even after the pandemic, we offer you a hybrid work model.
• We fulfill every startup cliché - In our modern office in Berlin, you will find everything from a ping pong table and yoga corner to a rooftop terrace and stocked drink coolers.
• Your kick-start at Enpal - On your onboarding day, get to know the company, your colleagues, and our founder Mario.
• Stay up to date - Whether it's company figures at our monthly all-hands meetings or the workings of a photovoltaic system at lunch & learn, you will always be in the know.
• Energy transition happens only together - At Enpal, you can expect a legendary team spirit and unforgettable team events.
• No mistakes, no progress - We live a strong feedback culture and grow with your input, either personally or anonymously through our feedback tool Culture Amp.

We at Enpal are proud of the diversity of our team. No decisions are made on the basis of skin color, religion or religious beliefs, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age, either when hiring or during the employment relationship. Enpal stands for a safe workplace and is against discrimination and harassment of any kind.