Vice President, Planning And Customer Experience

Vice President, Planning and Customer Experience

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you'll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We're proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we're lighting the way together.

The Vice President, Planning and Customer Experience is responsible for leading the Integrated System Planning, Customer and Stakeholder Relations, Contacts and Land Management and Business Performance and Reporting portfolios. This role is critical in establishing and executing business and strategic objectives, that ensure the reliability and adequacy of ENMAX Power's transmission and distribution systems through long-term planning. The incumbent oversees the development of ENMAX Power's long-term capital, system and operating plans and monitors financial and operational performance.

This role will be instrumental in supporting the financial and operating viability of ENMAX's regulated wires business by ensuring alignment with regulatory strategy and the delivery of a $400 million annual capital program. This Vice President also leads customer experience initiatives, in becoming a trusted advisor to our customer, and developing long-term relationship development with key accounts. Stakeholder engagement is focused on regulatory compliance particularly related to AUC Rule 007 for transmission projects.

Major responsibilities:

• Lead the portfolio to support ENMAX Power business and strategic objectives and deliver exceptional customer service.
• Oversee the development and execution of transmission and distribution system plans that ensure long-term reliability and timely customer interconnections.
• Provide strategic oversight of ENMAX Power's regulatory strategy in collaboration with Finance, Legal, and Regulatory teams to ensure alignment with business objectives.
• Support governance and performance management functions that enable effective oversight of the $400M annual capital program, ensuring delivery by the Project Delivery team.
• Develop and implement customer experience strategies that improve Customer Satisfaction (CSAT) scores, reduce escalations, and strengthen relationships with key accounts.
• Represent ENMAX Power externally with customers, stakeholders, and regulatory bodies, with a focus on compliance with AUC Rule 007 for public notification, personal consultation and engagement with members of public for transmission projects.
• Provide executive-level reporting and insights to support decision-making, including Monthly Performance Reports, Board Reports, and CEO updates.
• Lead, mentor, and develop team members in alignment with ENMAX's values, leadership framework and talent development programs.

Education required:

• Relevant University degree (Business, Economics, Engineering, Law).
• Graduate degree (MBA) preferred.

Qualifications and experience:

• Minimum 20 years of broad experience with a demonstrated track record of results in senior leadership roles.
• Proven experience as an influential and respected people leader with a demonstrated ability to create a high-performance environment, empowering teams to identify and solve problems and hold teams accountable for achieving collective goals.
• Extensive experience leading strategic functions that support the corporation's vision, mission and values.
• Understanding and experience in the regulated Alberta electricity industry preferred.

Competencies:

• Strong ideation and problem-solving skills – accountability to develop solutions to continuously evolving safety, customer, regulatory and financial challenges.
• Demonstrated ability to communicate to audiences of all levels, both written and verbal, with comfort and professionalism to present at the board level.
• Strong service orientation and business partnership mindset.
• Mentor and coach in leading change to maximize results. Ability to influence at all levels throughout the organization.
• Credible, insightful and objective mindset combined with a calm demeanor and the capability to bring a diverse perspective to the organization.

Did we mention the ENMAX Advantage? We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee's needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You have the option to work from home on Mondays and Fridays and will work in the office on Tuesdays, Wednesdays, and Thursdays.

Note:

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut'ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.