IT Support Technician

IT Support Technician

Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations support, and information technology. We are committed to proven, repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.

We are seeking an IT Support Technician. Located on-site in Chesapeake, VA. We have a position for a tech to join our small, internal Information Systems Team! This person's focus will be providing support to users, troubleshooting, and configuring workstations, phones, peripherals, etc., during normal business day hours. Being part of a small team means regular opportunities to participate in/learn other information technology areas such as: Server hardware and software, Linux, networks, firewalls, cybersecurity, development, automation, cloud, virtualization, etc.

Responsibilities:

This position is on-site/in-office, weekdays from 0830-1700.

• Receives, documents, and processes IT support requests.
• Tracks IT support requests to completion.
• Provides Level 1+ technical assistance to users to assess the issue, provide resolution, and/or escalate triaged issues. Other tasks as assigned.
• Occasional after-hours/on-call work, and possible light travel may be required.
• Standing, stooping, use of (step) ladder, and lifting may be required. Shall be able to lift moderate weight (up to 50 pounds) from the floor.
• Facilitate transport of IT equipment to various locations.
• Performs other duties and works schedules as assigned by management, which may include changes to duties, responsibilities, or work hours as required to meet contractual obligations, mission requirements, or the needs of the organization.

Education: Military IT training AND experience OR 2 years of direct IT experience in a business environment

Qualification Required:

• US Citizen
• Hold or be eligible for a DoD Secret security clearance.
• Reside within commuting distance of Chesapeake, VA.
• At least one current certification of: CompTIA A+, Network+, Microsoft Windows 10 or 11, or Linux (CompTIA, LPIC, or Linux Foundation).

Preferred:

• IT support experience in a military environment.

Required Skills: End-user support via phone/chat/remote, maintaining Windows 10/11, browser support/configuration, supporting/installing Microsoft Office, general knowledge of Office365, PC/laptop repair (including handling support via OEMs), configuring/troubleshooting/supporting various peripherals (printers, docking stations, etc.)

Preferred additional experience: Some hands-on experience with Linux, basic understanding of PKI, demonstrable knowledge of basic network devices, protocols, cabling, and WiFi.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.