Technical Support Representative

Technical Support Representative

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.

We'll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO and holidays
• Salary range of $55,000-$65,000
• A set schedule of 8:45am-5:15pm to help promote work/life balance
• Support/mentorship from supervisors and other team members
• Opportunities for continued growth and learning

What You'll Do:

• Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
• Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
• Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
• Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
• Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
• Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager

Skills You'll Need:

• At least 2 years of technical support experience (SaaS experience preferred)
• Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)
• 3-5 years of professional in-office experience with small to medium sized businesses
• Strong understanding of the technical support role in a call center environment
• Experienced troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Valid license and reliable transportation

Next Steps:

Quick apply with your resume here

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