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Help Desk Support Analyst
Assist clients in resolving hardware, software, and network issues promptly and professionally
Arlington, Texas, United States
Entry Level
$45,000
– 55,000
USD / year
2 days ago
Encore Strategic
Encore Strategic provides strategic consulting and technology solutions for businesses.
3 Similar Jobs at Encore Strategic
Help Desk Support Analyst
Are you looking for a tight-knit company that provides best-in-class technology services? Connected Right, LLC is seeking a passionate and detail-oriented Help Desk Support Analyst to join our dynamic in-office team. This is a fantastic opportunity to kickstart your IT career in a fast-paced, client-focused MSP where your contributions truly matter. This is an on-site opportunity located in Arlington, TX.
We'll Provide:
- Collaborative Culture: Work with experienced professionals who value mentorship and teamwork
- Career Growth: Opportunities to advance within a company that invests in your development
- Meaningful Work: Help businesses stay secure, productive, and connected
- Modern Tools: Use industry-standard platforms to deliver top-tier service
- Competitive Salary: $45,000 - $55,000 depending on experience
What You'll Do:
- Provide first-level technical support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Deliver professional and friendly customer service
- Escalate complex problems to senior technicians
- Document solutions and maintain accurate service records
- Assist with client onboarding and workstation setup
- Monitor systems and alerts to proactively resolve issues
Skills You'll Need:
- Solid written and verbal communication skills
- PC Hardware familiarity
- Windows operating system familiarity
- IP-based networking familiarity/understanding
- Experience with any of the following a big plus: HaloPSA, NinjaRMM, ThreatLocker, Cisco Duo, Cove Backups, ConnectSecure, Copilot, ScalePad, ControlMap
Quick apply with your resume OR Get a head start on the application process through our online portal here:
https://www.ondemandassessment.com/o/JB-5TDFEO55Q/landing?u=1110981
Help Desk Support Analyst
Arlington, Texas, United States
$45,000
– 55,000
USD / year
Technical Support
About Encore Strategic
Encore Strategic provides strategic consulting and technology solutions for businesses.