Implementation Consultant - Employee Benefits New Business

Implementation Consultant - Employee Benefits New Business

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Implementation Consultant is the single point of contact for customers, brokers, and external partners during the implementation process and is responsible for creating a seamless transition between insurance carriers as well as being responsible for maintaining strong working relationships. This role owns coordination with internal and external partners to ensure appropriate timelines are established, effective enrollment strategies are in place, and key timeliness are met throughout the process. The Implementation Consultant offers a consultative approach to brokers and customers through on-boarding while demonstrating a solid working knowledge of our products, systems, processes, and service offerings from a technical standpoint. Working independently, managing competing priorities and meeting deadlines will be critical in successful implementation. The Implementation Consultant must be agile with the ability to pivot quickly and professionally with confidence in making recommendations for solutions. This position is customer facing and will require excellent customer service, project management, communication, and technical skills.

Primary duties may include, but are not limited to:

• Manage the overall implementation of new business cases with focus on setting the direction of each implementation while understanding the case and need according to each situation related to the implementation
• Owns and drives the execution of all applicable work streams, indicating work performed by other areas for each implementation by ensuring adherence to established timelines and customer satisfaction
• Anticipate and provide guidance related to any discovery of compliance defects by partnering affectively with multiple areas of the organization to ensure accurate implementation
• Project management from start to completion of new cases with the ability to multi-task and collaborate effectively
• Ensure timely and accurate communication to key stakeholders and customers utilizing approved tools and technology during all phases of the implementation
• Deliver exceptional and timely customer service when addressing questions and issues
• Build trust and broker loyalty through proactive communication and consultation, setting the context for the working relationship over the time-frame for the implementation process
• Proactively review and recommend solutions that streamline the process and add value to the customer relationship

Required Education and/or Certifications:

B.A/B.S. College Degree or equivalent experience

Recommended Education and/or Certifications:

Excel and reporting skills

Required Work Experience:

1-2 Years Employee Benefits Onboarding experience or equivalent Employee Benefits experience

This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.