Representative II Customer Service

Job Title: Representative II, Customer Service

Job Description

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Representative II, Customer Service, you get to echo this promise as Emerson's frontline representative, providing outstanding after-sales customer care experience. You will have the opportunity to exhibit your customer service skills and build positive relationships with our customers in every interaction, whether by phone or email. You will be responsible for handling customer inquiries and accurately processing purchase orders.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work.
• Provide general product information, such as price and lead time, warranty, and RMA requests.
• Process Order Management such as mailbox management, order entry, order status, and shipping discrepancies.
• Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
• Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
• Assist customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.

Who You Are:

You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.

For This Role, You Will Need:

• Bachelor's degree in any four-year course.
• 2 years of relevant experience gained from interactive customer service or related functions.

Preferred Qualifications That Set You Apart:

• Background in offshore service operations is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.