Customer Service Representative - Overnight/weekend Schedule

Customer Service Representative

eMed is looking for a Customer Service Representative to join our team. This role will begin with a 4-6 week on-site onboarding and training program in our Downtown Miami office. Following successful completion, this role will be remote with an overnight schedule including 1 weekend day.

Essential Duties & Responsibilities

• Acquire a deep understanding of our business to deliver best-in-class service.
• Be helpful and take ownership to resolve customer situations.
• Identify the root cause of inquiries by asking probing questions to determine the best solution.
• Use the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements.
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems.
• Exhibit a positive attitude and bring enthusiasm to work every day.
• Prepare product or service reports by collecting and analyzing customer information.

Knowledge, Skills, & Abilities

• Excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage.
• Proficiency in explaining complex, step-by-step processes to customers over the phone.
• Capable of multitasking by reading, typing, and navigating through applications while speaking with customers.
• Demonstrated ability to be a responsible and reliable team player.

Qualifications

• Availability to work alternating work shifts, as per operational needs.
• Strong understanding of customer experience, regulatory rules and laws.
• Ability to work in a multi-functional department within an organization, both one-on-one and in team settings.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources