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Customer Service Specialist
Handle customer inquiries across social media and official platforms to ensure satisfaction
Al Ahsa Governorate, Eastern Province, Saudi Arabia
Entry Level
yesterday
EMDAD Trading & Contracting
A Middle Eastern enterprise specializing in trading and contracting services across various sectors including oil, gas, and infrastructure.
1 Similar Job at EMDAD Trading & Contracting
Customer Service Specialist
About the Role: SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
Key Responsibilities:
- Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
- Provide accurate product information, support with order processing, and resolve customer issues effectively.
- Maintain strong product knowledge to guide customers and enhance their overall experience.
- Accurately document customer interactions, feedback, and cases in the CRM system.
- Collaborate with internal teams to ensure timely issue resolution and customer updates.
- Proactively identify opportunities for process improvements to elevate service quality.
- Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
Qualifications:
- High School Diploma or Technical Diploma (minimum).
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM systems is a plus.
Customer Service Specialist
Al Ahsa Governorate, Eastern Province, Saudi Arabia
Customer Success
About EMDAD Trading & Contracting
A Middle Eastern enterprise specializing in trading and contracting services across various sectors including oil, gas, and infrastructure.