Customer Service Administrator

Customer Service Administrator

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Principal Duties and Responsibilities

• Learn and understand the COINS TI System.
• Manage Presale Report.
• Process daily Additional Work Reports.
• Generate small quotes/proposals accordingly
• Attend all maintenance contract renewal meetings
• Support the preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Review, Approve, and Update Equipment Files in the COINS TI System.
• Communicate with vendors as needed to gather costs for services that need to be quoted
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures, and results to company leadership
• Maintain constant communication with the Branch, Service, or Salesperson being supported.
• Attend and participate in sales and operational meetings
• Build a rapport with new and existing customers to maintain positive relationships and trust.
• Assist with dispatch activities as needed for additional coverage.
• Perform other tasks as assigned.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

• High School Diploma or equivalent experience
• 2+ years' experience in customer service
• Experience in HVAC is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required.
• Competitive nature
• Reliable, self-driven, organized, articulate, and goal-oriented.
• Excellent problem-solving skills
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.
• Able to identify different types of customer personalities and adapt/respond accordingly

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Compensation Range: $30 - $36 per hour

Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, Roth Retirement Savings Plan, and Deferred Compensation, and employee assistance and wellness programs. Employees will also receive 80 hours of vacation time and 56 hours of sick time per year. In addition, employees will receive 9 paid company holidays per calendar year.

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