Outside Account Manager

Outside Account Manager

With over 115 years of experience, Midfield Valve & Supply, a division of EMCO Corporation, is a leading national wholesale distributor of pipe, valves, fittings and industrial products to the oil & gas industry. We provide quality and cutting-edge products that help support industrial and infrastructure initiatives across Canada.

At Midfield, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance

Job Description

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer's business and needs, ensuring our role as their primary supplier.

Additional duties will include:

• Visit customer offices, shops, and job sites to assess the customer's business, understand their needs and to develop and maintain strong relationships in order to ensure that their requests are being met and to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager of viable prospects and/or market trends
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Process orders, quotes, job packages and any other sales functions as required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer's expectations and benefits the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer's business that might affect the credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Be an integral part of the team supporting activities that occur at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• College and/or University degree, or equivalent relevant work experience
• Valid driver's license with a clean driver's abstract
• A minimum of 2 years of experience in customer-facing sales role
• Proficient in the use of Microsoft Office software
• Driven to continually identify and pursue new customers and to profitably increase market share of existing customers
• Able to gain comprehensive knowledge of product and value-added services
• Excellent relationship building skills with customers, vendors, and teammates
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong English written and verbal communication skills to build and maintain concrete working relationships with customers and vendors
• Able to identify customer requirements and provide profitable solutions
• Able to learn and operate the applicable software system used to process orders
• Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
• Intermediate math skills

Preferred Skills:

• Previous experience with and knowledge of PVF (pipe, valves, fittings) is an asset
• Experience using SAP and M3 systems
• Bilingual (French)

Additional Information

Salary Range: TBD

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.