Customer Service Representative

Customer Service Representative

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, Waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, Waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative with experience in the Waterworks industry to join our team at our Waterworks location in Abbotsford, BC. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

• Answer customer inquiries promptly and professionally, addressing their needs and concerns
• Process sales orders, quotes, and returns accurately and efficiently
• Identify customer needs and recommend appropriate products or solutions
• Collaborate with sales teams to generate leads and close sales opportunities
• Follow up on backorders and provide accurate delivery information to customers
• Resolve customer issues in accordance with company policies and procedures
• Maintain up-to-date customer records and contact information
• Support counter sales activities as part of the team
• Assist in processing warranty claims and returns
• Contribute to a positive and collaborative work environment
• Perform other tasks as assigned by the manager

Qualifications

• High school diploma or equivalent; college or university degree is an asset
• Minimum of 1 year experience in customer service within the Waterworks industry or related experience
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Outstanding verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Strong problem-solving skills and attention to detail
• Ability to identify customer needs and provide effective solutions
• Proficiency in learning and operating customer relationship management (CRM) software
• Capability to work efficiently in a fast-paced environment while managing multiple tasks
• Intermediate math skills for processing orders and calculating quotes
• Team-oriented mindset with a positive attitude
• Ability to adapt to changing priorities and work under pressure
• Knowledge of infrastructure products or industry-specific experience is a must

Additional Information

Salary Range: $50,000 to $60,000 annually (depending on experience and performance)

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.