Director Of IT Services, Daytona Beach Campus

Director Of It Services

Embry-Riddle Aeronautical University is seeking a dynamic and experienced leader to serve as the Director of IT Services on the Daytona Beach campus. This on-site leadership role is responsible for providing strategic direction and operational oversight for campus IT services, including desktop support, instructional technology, audio-visual services, and IT-related projects.

The Director of IT Services plays a critical role in delivering responsive, reliable, and customer-focused technology solutions that support the university's academic, administrative, and research priorities. As the primary point of contact for campus IT operations, this position partners closely with campus leadership, faculty, staff, and University Information Technology to align technology initiatives with institutional goals.

This role offers the opportunity to lead high-performing teams, drive continuous improvement, and enhance the overall technology experience for a diverse campus community. The ideal candidate will thrive in a fast-paced environment, value collaboration and service excellence, and bring a forward-thinking approach to supporting a global leader in aviation and aerospace education.

Key job functions include:

• Provide leadership and direction to IT Services staff, fostering a high-performing, service-oriented team through clear expectations, accountability, and open communication
• Oversee day-to-day IT service delivery to ensure service level agreements (SLAs), performance metrics, and customer satisfaction goals are consistently met
• Monitor service quality, workload, and outcomes using KPIs, metrics, and user feedback to drive continuous improvement
• Identify trends, perform root cause analysis, and implement proactive solutions to enhance service delivery and system reliability
• Serve as the primary liaison between campus stakeholders and University Information Technology, ensuring alignment of services, standards, and strategic priorities
• Build and maintain strong relationships with faculty, staff, and students to assess technology needs and deliver effective solutions
• Lead and manage IT projects, including planning, resource allocation, execution, and timely completion
• Develop and manage capital and operational budgets, ensuring alignment with campus technology needs and university priorities
• Represent IT Services in meetings, committees, and strategic initiatives across the campus and university
• Stay current on emerging technologies and higher education trends to inform planning, innovation, and service enhancements
• Oversee vendor relationships and partnerships to support service delivery and operational effectiveness
• Perform supervisory responsibilities, including staff development, performance management, and fostering a culture of collaboration and continuous improvement

Perks await you at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required education and qualifications include:

• Bachelor's degree in computer science, Information Technology, or a related field
• Minimum of 5–10 years of progressive experience in Information Technology
• Demonstrated leadership experience in high-volume IT service and support environments

Preferred:

• ITIL certification
• Experience with enterprise desktop management tools (e.g., MECM, Addigy)
• Experience with enterprise audio-visual technologies (e.g., Crestron)

Required skills & competencies include:

• Strong knowledge of ITIL-aligned service and incident management practices
• Proven ability to lead, coach, and develop high-performing teams
• Excellent written, verbal, and interpersonal communication skills
• Ability to build strong relationships and collaborate effectively with diverse stakeholders
• Strong strategic thinking and problem-solving abilities, with a proactive approach to identifying and addressing needs
• Experience managing IT projects from planning through implementation
• Ability to manage budgets, prioritize resources, and execute in a complex, fast-paced environment
• Broad knowledge of current IT trends, technologies, and best practices, including networking and endpoint computing
• Demonstrated ability to maintain professionalism, sound judgment, and composure in high-pressure or high-visibility situations
• Commitment to service excellence, continuous improvement, and organizational values