IT Support Specialist

IT Support Specialist

Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.

Location: Local to Washington DC

Pay Rate: $25 - $28 an hour

This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes medical, dental, and vision benefits, 401k with company matching, and life insurance.

Responsibilities

• Provide Tier 2 deskside end-user support, including imaging, deployment, and asset management.
• Troubleshoot complex and advanced end-user issues with hardware and software.
• Perform Install, Move, Add, Change (IMAC) procedures and lifecycle refresh activities.
• Update the status of queued service requests in the IT service management system.
• Collaborate with engineers from multiple teams to troubleshoot and resolve issues.
• Customize desktop images or create new images from scratch.
• Set up and support conference room and Video Teleconferencing (VTC) systems.

Experience Requirements

• Proficiency in deploying customer hardware and software.
• Experience in customization and creation of desktop images.
• Strong problem resolution skills for IT support to end users.
• Expertise in troubleshooting Microsoft Windows.
• Ability to install and configure new machines in a Windows environment.
• Experience with Office 365, VPN, Active Directory, and Thin Client.
• Familiarity with remote tool support.
• Experience with HDI Desktop Tech.
• Excellent communication, teamwork, and problem-solving skills.
• Strong customer service orientation.
• Good organization and scheduling abilities.
• Ability to multitask effectively.

Education Requirements

• A degree is required; however, a High School Diploma may be substituted with 6 additional years of related experience.
• HDI Technical Support Professional certification required within six (6) months of employment.
• Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.