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IT Support Specialist
Build and maintain organizational-standard workstations and laptops for end-users
Washington DC
Mid-Level
$25
– 28
USD / hour
5 days ago
Eliassen Group
A strategic consulting and talent solutions firm specializing in technology and management consulting, life sciences, and agile services.
2 Similar Jobs at Eliassen Group
IT Support Specialist
Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.
Location: Local to Washington DC
Pay Rate: $25 - $28 an hour
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
- Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
- Troubleshoot problem areas in person, by telephone, or via email to ensure timely resolution.
- Provide end-user assistance and support for various technical issues.
- Build and maintain workstations and laptops to meet organizational standards.
- Document issues and solutions using the Remedy ticketing system.
- Create user documentation for new processes and applications to enhance user experience.
Experience Requirements:
- Proficiency in PC hardware installation and maintenance.
- Strong knowledge of Microsoft Windows 10/11.
- Experience with Adobe Acrobat Reader and Professional, as well as Adobe Creative Cloud Applications.
- Familiarity with IBM DB2 and Data Studio.
- Expertise in Microsoft Office 2019/M365.
- Experience with Microsoft System Center Configuration Manager (SCCM).
- Proficiency in using JIRA and Remedy Ticketing Systems.
- Excellent communication, teamwork, and problem-solving skills.
- Strong customer service orientation.
Education Requirements:
- High School Diploma or GED.
- Minimum of 5 years of related experience in IT support or a similar role.
- Must be a US Citizen to apply.
About Eliassen Group
A strategic consulting and talent solutions firm specializing in technology and management consulting, life sciences, and agile services.