Retail Sales Associate / Customer Service

Retail Sales Associate / Client Experience Specialist (Evening Shift)

Join a team that changes lives—one conversation at a time. At Elements Massage, our sales associates don't just ring up transactions—they help clients commit to wellness, one meaningful interaction at a time.

What's in it for you?

• $13–$15/hour depending on experience
• Monthly bonuses based on conversion success
• Complimentary massage every month—yes, on the house
• Flexible scheduling & a calm, supportive atmosphere

What you'll be great at:

• Engaging every client with purpose, empathy, and enthusiasm
• Listening closely and guiding newcomers into our Elements Wellness Program
• Turning feedback—even the tricky kind—into rave reviews and lasting trust
• Promoting services and skincare with integrity and confidence
• Coordinating appointments through phone, email, and in-person chats
• Keeping our studio fresh, stocked, and inviting

What you'll bring:

• Prior experience selling memberships, services, or products in-person
• Hospitality skills—maybe from retail, spa, or customer service roles
• Comfort with simple scheduling and payment systems (we'll teach you!)
• A drive to support your team and uplift every client who walks through our doors

We're not looking for someone to follow a script. We're looking for someone who connects, who sees every client as a chance to make someone feel seen, valued, and well cared for.

Responsibilities:

• Promote services, skincare products and our Wellness Program, meeting performance goals
• Provide great customer service in person, through text/email and on the phone
• Schedule appointments on the phone and in person
• Maintain a clean facility by completing daily laundry and cleaning tasks

Legal disclaimer:

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.