Client Lead, Client Success

Get Started on an Exciting Career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a passionate and dedicated individual to join our team as a Client Lead, Client Success. In this role, you will be responsible for providing account support to drive the achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.

What You'll Do

• Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
• Develop client-specific cost savings recommendations and demonstrate an understanding of client business objectives by translating them into solutions
• Apply comprehensive knowledge of Element's products and services to guide account support for assigned clients and aligned Client Success team, and drive achievement of client retention, penetration, and growth goals
• Provide day-to-day oversight of aligned Partners, Client Success and portfolios to ensure client expectations, and internal metrics, are being met
• Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
• Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions
• Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
• Develop, maintain, and engage a network of internal resources across functions while representing the "voice of the client" and becoming an advocate for them.

Basic Qualifications

• BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment
• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
• Occasional business travel (10% or less) required

Preferred Qualifications

• Project Management experiences is preferred

Location: Hopkins, MN

The hiring base salary range for this position is $75,500 -$103,800 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)