Junior Technical Support Specialist - Remote Eligible

Job Title

The Employee provides high-quality customer service by responding to inquiries regarding merchant credit card processing, as well as other assigned areas. Troubleshoots, diagnoses, and provides solutions to customers for service, authorization, and credit card terminal issues. Informs merchants of applicable policies, procedures, and practices.

Basic Qualifications:

• High School Diploma

• Customer Service Experience

Preferred Skills/Experience:

• Basic knowledge of products, services, problem-solving practices and procedures, applicable regulations, systems and procedures

• Excellent telephone, interpersonal and verbal communication skills

• Problem-solving and negotiation skills

• Ability to identify and resolve/escalate complex issues

• Proficient keyboarding and computer skills, particularly Microsoft Office applications

• Commitment to high quality customer service

• Good time management skills to maximize the number of customers who can be helped while maintaining a high level of customer service

• Very good English language skills

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.