Customer Service Specialist With Dutch

Your Role:

O2C Customer Service Specialist with Dutch

As an O2C Customer Service Specialist, you will be part of the Order-to-Cash team, responsible for direct customer interaction. In this role, you will manage order processing, invoicing, collections, and customer service queries to ensure a positive customer experience.

Your Responsibilities:

1. Process manual orders received via phone, fax, and email, prioritizing urgent requests to ensure a positive customer experience.
2. Manage customer complaints, analyze account discrepancies, and oversee the billing process.
3. Analyze outstanding customer aging, perform collections, and resolve disputes related to billings, credits, or payments.
4. Monitor and resolve sales order and sales interface issues (IDOCs).
5. Support local O2C projects and contribute to continuous process improvement within the O2C Customer Service team.

What You Need to Succeed (Minimum Qualifications):

• University degree or equivalent work experience.
• A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service.
• Proficient in English, with strong analytical and problem-solving skills.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Experience in identifying and delivering process change.
• Experience with SAP O2C Module.
• Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• Ability to work effectively in a global team environment and communicate with diverse internal and external partners.
• Demonstrated strong compliance-oriented mindset and a focus on continuous improvement.

Additional Information:

• Location: Elanco Solution Center Sp.z o.o., Rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status