Customer Service Consultant

Customer Service Representative (ANZ) At Elanco

At Elanco, it all starts with animals! We are a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better – join our team today!

Your Role

As a Customer Service Representative, you will play a key role in delivering exceptional service to our Australian and New Zealand Animal Health customers. In this role, you'll be responsible for handling customer communications, resolving order-related issues, and collaborating across teams to ensure customer satisfaction.

Your Responsibilities

• Manage customer communications promptly and professionally.
• Monitor, investigate, and resolve order-related enquiries to meet customer expectations.
• Coordinate with Sales, Accounts Receivable, and Commercial Management to address credit and pricing issues.
• Liaise with Warehouse, Transport Providers, and Supply Chain to ensure timely and accurate order deliveries.
• Support the ANZ Customer Service Manager in improving customer-facing processes and back up AU Customer Service as required.

What You Need to Succeed (Minimum Qualifications)

• Education: High School Diploma / GED or equivalent experience; Bachelor's Degree preferred.
• Experience: Previous experience in customer service.
• Skills: Excellent communication (verbal and written), SAP knowledge, attention to detail, problem-solving, collaboration and teamwork.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in supply chain, logistics, or order management.
• Proven ability to handle credit and pricing enquiries.
• Strong integrity and self-motivation.
• Experience supporting process improvements.
• Ability to work effectively with cross-functional teams.

Additional Information

• Travel: Minimal (up to 5% annually).
• Location: Australia

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks

We're proud to be an Employer of Choice (Australian Business Award 2023) and offer:

• A collaborative, values-driven culture that supports growth and purpose
• Additional leave benefits
• Recognition and reward programs
• Wellbeing support (EAP)
• Flexible work arrangements

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.