Client Success Executive : Sri Lanka (remote) - Remote Eligible

Client Success Executive

Work from Home

Join our team to lead client relationships, mentor associates, and drive measurable growth for client practices.

Key Responsibilities

• Build and maintain strong client relationships through consultative meetings
• Lead and mentor Client Success Associates
• Monitor KPIs, anticipate challenges, and provide strategic guidance
• Conduct client meetings with professionalism and actionable outcomes
• Standardize processes, ensure documentation accuracy, and improve retention

Skills & Qualifications

• 2+ years in client success, account management, or consulting (healthcare/dental a plus)
• Proven success in client retention and engagement
• Experience supervising or mentoring team members
• Excellent communication, organizational, and analytical skills
• Bachelor's degree preferred

Work Hours & Expectations

• Since BizyCorp / Ekwa Marketing serves US clients, the role requires flexibility within a specific time frame:
• Since we deal primarily with U.S clients, you are required to complete 2 hours during the day, between 6.00 am and 5.30 pm, and the remaining 6 hours between 6.00 pm and 5.30 am. (You may freely allocate your work hours within this time frame)
• Note: Working 8 hours a day is a must. (The schedule is to be decided based on the requirements of the role and the company policies)
• You must work additional hours based on requirements (if needed only)
• This schedule may require adjusting your daily routine, so consider your comfort with late-night or early-morning work

Benefits

• BizyCorp / Ekwa Marketing offers a compelling package:
• Flexibility: Schedule your 8-hour workday within the specified time frame
• Work-from-Home: Enjoy the convenience of remote work
• EPF/ETF: Enrollment in Sri Lanka's employee provident and trust funds
• Legal Compliance: Adherence to the Sri Lankan Shop and Office Act
• Salary: Starting at 100,000 LKR (including basic Salary and Fixed allowances), with a potential increment after a 6-month probation
• Additional Perks include: Paid leave, selected training/certification programs, and performance-based annual rewards
• Global Exposure: Work with international clients and a diverse team of 250+ employees worldwide

We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.