Micro Business Account Manager

Micro Business Account Manager - East

Raleigh, NC

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.

At Egnyte, as our company and customer base continue to grow, we will look to the Account Manager to develop and continue to manage our relationships with customer accounts of 0-10 employees. This will include acting as the primary contact for assigned customers to ensure their continued satisfaction with our solutions, manage the resolution of any challenges they might face, and continue to drive increased usage of our solutions.

What You'll Do:

• Become an Egnyte product expert including the product's technical workings and practical business application
• Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities
• Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte's service
• Drive regular account reviews with customers and provide strategies to optimize return
• Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations
• Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements

Your Qualifications:

• Demonstrated success managing and continuing to improve relationships with strategic accounts
• Proven ability to understand specific customers' needs and provide solutions
• Experience working across multiple, internal teams to resolve customer issues quickly and effectively
• Excellent communication skills (writing, listening, phone)
• A team player capable of high performance and flexibility working in a dynamic environment
• College degree or equivalent work experience
• Hybrid role

Benefits:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with a generous employer contribution
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well as access to our Employee Assistance Program (EAP)
• Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.