Customer Service Representative

Customer Service Representative

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

As Customer Service Representative, you will play a vital role in ensuring customer satisfaction by effectively managing customer orders, addressing inquiries, and resolving complaints. To excel in this position, you should possess exceptional communication skills and have a strong customer-centric approach. Your main responsibilities will be to:

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products so that you can answer questions.
• Keep records of customer interactions, transactions, comments and complaints.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

We will vibe with you if you have:

• A Bachelor's Degree in Marketing, Business Administration or Economics
• 2-3 years of experience as customer support
• Good knowledge of relevant computer programs (CRM) and MS Office
• Fluency in Greek and English (oral & written communication)
• Great communication, negotiation and presentation skills
• Ability and willingness to learn about solutions and benefits specifications
• Friendly personality
• Team player
• Priority and time-management skills

Benefits:

• Enhanced Compensation & Benefits package
• Meal Vouchers
• Diversity & inclusion programs
• Participation in strong CSR actions

Apply now and vibe with us!