Technical Specialist II - Water

Technical Specialist II - Water

We are looking for a Technical Specialist II - Water (formally Junior iChlor Engineer) to join its industry leading Nalco Water Institutional team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply.

You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

This role will be based in New York City. This role will require travel to onsite customers throughout the city and surrounding states using your own personal vehicle.

What's in it For You

• You will join a large growing company and work with some of our leading customers
• Flexible, independent work environment where you will plan your own schedule
• Access to best-in-class resources, tools, and technology
• Comprehensive benefits packages in line with market and industry standards
• Opportunity for a long term, advanced career path in service, sales, corporate accounts or management
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Follow Ecolab safety guidelines and incident reporting requirements
• This role has a 15%-20% travel component. There may be opportunities to travel to other states to assist with projects

Minimum Qualifications

• Bachelor's degree in an Engineering field
• Possess a current and valid Driver's License
• Immigration sponsorship not available for this role

Preferred Qualifications

• Bachelor's degree in Mechanical Engineering, Maritime Engineering, or Chemical Engineering
• Two (2) years of technical service or field sales support experience
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems would be an advantage
• Carry aptitude and confidence to deal with large national and multi-national customers
• Strong mechanical aptitude
• Experience with AutoCAD
• Experience working with MS Excel Spreadsheets
• Excellent written and verbal communication

The pay range for this position is $75,800-$113,800. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.