Customer Service Representative (french Or German Speaker) - Remote Eligible

French Speaking Or German Speaking Customer Service Representative

Nalco Water & Downstream Order Support Team is looking to hire a French speaking or German speaking Customer Service Representative team member!

Our Team Mission is to provide excellent service to our internal colleagues and external customers. Our Aim is to deliver front-line customer service by managing incoming orders, deal with enquiries and collaborate with other teams on follow-ups. Be part of a highly talented, improvement-oriented team. We are proud of initiating, simplifying, and optimizing process changes. We pay attention to each other, leverage backlogs and heavy workload - this is a really supporting team environment! We truly believe that where you work matters, so do not hesitate to contact us should you need further clarification before joining us.

What you'll do:

• Placing orders accurately, completely and within agreed deadlines into SAP and by proactively following up on missing pieces of information and exceptions.
• Effectively communicating with internal and external stakeholders and customers by providing a professional service.
• Displaying the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships.
• Delivering first time resolutions to customer queries and problems.
• Designated as the single point of contact to provide high level customer service in the local language.
• Working collaboratively with team members to meet individual and team targets.

What you'll need:

• Fluent in French or German and English language.
• Strong communication skills in both written and oral.
• Customer focus and process-oriented mindset.
• Good analytical and high complex problem-solving skills.
• Engagement, self-starter, pro-active attitude.
• Ability to work independently and take decisions.
• Openness, intercultural competence.
• Stress resistance/resilience.
• Readiness to learn and develop.
• Respond to customers in timely manner.

Preferred Qualifications:

• Bachelor's degree completed or in process.
• Experience using customer service software.
• Experience accurately typing a minimum of 25 words per minimum.
• Experience interacting professionally with others and working independently in a fast-paced environment.
• Experience utilising a multi-line telephone system.
• Strong problem solving and interpersonal skills.
• Excellent verbal and written communication skills.
• Highly dependable team player.
• Experience prioritizing workload and completing responsibilities on time.
• SAP experience

What you'll get:

Working at Ecolab is more rewarding than just helping to make a difference in the world.

It's about being part of a team that gets results, has fun and makes huge positive contributions to the lives of others. What's more you'll be rewarded with an exciting chance to grow and develop your career in a world leading organization. You'll be given full training so that you soon become a real expert in what you do, carving your own career at Ecolab. There is also professional education support available, including language courses, and home office possibility available.

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.