Customer Service Representative

Customer Service Representative

Join Ecolab's customer service center and become part of a dynamic team that enjoys their work and integrates completely. As a respected customer service representative, use your high energy level and social skills to partner with our clients to help them get the most benefit from Ecolab products. As a team, we strive to exceed our goals to achieve greater customer satisfaction.

What you will get:

• Enjoy a non-traditional work schedule that suits your needs.
• Be recognized for achieving goals and have development opportunities.
• Improve your professional vision for the business.
• Work for a stable and growing company that is on the Fortune 500 list.
• Have a comprehensive benefits package from your first day of work.

What you will do:

• Process incoming calls.
• Make calls to customers, depending on the volume.
• Show your interpersonal and problem-solving skills.
• Operate calls quickly and courteously.
• Continuously update your knowledge of Ecolab products, accounts, representatives, tools, and dispenser systems.
• Accurately capture the call while speaking with the client.
• Process orders, requests, and refer information to our clients.
• Develop technical and mechanical skills to help clients and field staff with dispenser system problems.

Desired place of residence: State of Mexico / Mexico City

Work location: Cuautitlán Izcalli, State of Mexico

Work schedule: Monday to Friday from 08:30 to 17:30

Essential requirements:

• High school diploma or equivalent, technical career in administration or related fields, or incomplete or completed bachelor's degree in administration or related fields.
• Handling of Microsoft Office Suite (Excel, Word, Access, and Outlook).
• Handling of SAP.
• Minimum 1 year experience in:
• Customer service
• Order tracking
• Report preparation
• High analytical capacity, communication skills, proactive, good service attitude, time management, and work under pressure.

Desired requirements:

• Basic knowledge of English.