Customer Service Agent

Senior Customer Service Agent I

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive. Ecolab is seeking a Senior Customer Service Agent I to join our team in Budapest, Hungary. As a Senior Customer Service Agent I, you'll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You'll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab's commitment to service excellence.

What You Will Do:

1. Address on average 40 - 60 inbound inquiries (calls and emails) each day from internal & external customers while following department guidelines;
2. Accept and process transactions in SAP/CRM;
3. Process customer confirmations and investigate shipment status;
4. Interface with other departments to resolve problems related to order to cash cycle;
5. Achieve target goals for daily deadlines and monthly order quality.

What You Will Need:

• Advanced level of German and English (minimum C1);
• Good MS Office skills;
• Strong customer orientation;
• Effective business writing in a professional and friendly approach;
• Good problem-solving and decision-making abilities;
• Embrace repetition of core job duties in a fast-paced environment;
• Minimum 6 months of customer service experience is considered an advantage;
• Experience using Customer Service software or/and SAP is considered an advantage;
• No immigration sponsorship offered for this role.

What's In It For You:

• Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters.
• Work life balance: Enjoy non-traditional work hours that fit the schedule you need; And enjoy a hybrid working mode.
• We see you: Be recognized for meeting goals, and secure opportunities for advancement.
• Learning and trainings: Sharpen your professional business acumen.
• Benefits: cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options and more!

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.